Order Issues

My package has not arrived, what now?

First check your track & trace via the link in your shipping confirmation. For delays of more than 3 working days after the expected delivery date, email support@happyflops.com with your order number. We will contact the carrier immediately and ensure it is resolved.

I received the wrong size or color

Sorry about that. Email us at support@happyflops.com with your order number and a photo of the pair you received. We will send you the correct pair for free and arrange for the wrong pair to be collected.

My HappyFlops arrived damaged

Email us within 14 days of receipt with your order number and clear photos of the damage. We will send you a new pair free of charge or refund the full amount. Your choice.

My track & trace hasn't updated for days, what should I do?

Don't worry, sometimes carriers update the status with a delay while your package is simply on its way. Has the status been stuck for more than 3 working days? Email us at support@happyflops.com with your order number, and we will look into it for you.

I forgot to add the 3rd pair to my 2+1 free order

No worries. Email support@happyflops.com with your order number and the color, model, and size of the third pair. If your order qualifies for the promotion, we will add the pair free of charge.