That depends on the timing. If it's been less than 12 hours since you placed the order and you haven't received a shipping confirmation yet, email us quickly at support@happyflops.com and we'll do our best to stop it. If your order is already on its way, you can receive the package and then return it.

Only if your order has not been processed yet. We process orders very quickly, so contact us within 12 hours via support@happyflops.com. After that, the order is usually already on its way and you can only exchange it after receiving it.

If your package hasn't been shipped yet, we can adjust it. Email us the correct address along with your order number as soon as possible. If your package is already on its way, contact the carrier using your track & trace link.

Don't panic. Email support@happyflops.com with your order number and the discount code you wanted to use. If your order meets the conditions, we will refund the difference.