Personvernerklæring

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If you change your mind after consenting, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at support@happyflops.com .

SMS MARKETING AND MESSAGES

Text Marketing Terms:
We use a text messaging platform which is subject to the following terms and conditions. By opting-in for our text marketing and communications, you accept these terms and conditions.
By entering your phone number at checkout and initiating a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc," a European company with offices in Sofia, Bulgaria, EU. This information will be used for sending targeted marketing messages and notifications. When sending text messages, the phone number is passed to a third-party SMS operator to deliver them.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not count as an approved means of opting out. Message and data rates may apply.

For any questions, text "HELP" to the number you received the messages from. You can also contact us for more information. To unsubscribe, please follow the methods above.
For more information, see our Privacy Policy and ToS.

WHATSAPP NEWSLETTER

You can also subscribe to our WhatsApp newsletter, which we use to inform you about our current offers.

For electronic registration for our WhatsApp newsletter, we use the so-called double opt-in procedure, so that you can receive the newsletter on your mobile number and that third parties do not use your mobile number for this purpose. This means that after you have registered, you will receive a message in WhatsApp asking you to confirm the registration.

In addition to your mobile number and the other information you provided when you registered, we also store the times of your registration and confirmation. We store this information to be able to document your registration and to be able to clarify any possible misuse of your personal data. We also use it to recognize you and your preferences and to respond to your WhatsApp messages. The legal basis here is your consent to be contacted in accordance with Art. 6 (1) (a) GDPR. We will also send you newsletters via WhatsApp if you have given us your consent to do so. We process your information to send the newsletter (legal basis Art. 6 Para. 1 S.1 lit. a) GDPR) or Art. 31 Para. 1 DSG.

You can revoke your consent at any time with effect for the future. The easiest way to revoke your consent is to reply with the word "Stop" in the WhatsApp chat. You can also send us an email to support@happyflops.com or write a letter to the contact address provided in the imprint. According to the GDPR, you also have the right to information, correction, portability, and deletion of your personal data, as well as the right to restrict or object to certain types of processing. You also have the option to complain to the supervisory authority responsible for you.

For the WhatsApp chat, we use Chatsmart, a software solution from Chatsmart International LLC, Cietoksna iela 14-3A, as part of a data processor agreement. Chatsmart stores all personal data in the EU. As an official WhatsApp partner, Chatsmart uses the WhatsApp Business API, which means that no other third parties or WhatsApp within our area of responsibility have access to your communication content.

The use of WhatsApp by the respective user is governed exclusively by the agreements concluded between them and the WhatsApp provider.

For further information, please see our data processors:

Chatsmart International: https://www.chatsmart.org

WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland: https://www.whatsapp.com/legal/privacy-policy-eea

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Certain third-party providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in Norway and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

When you click on links in our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Links

When you click on links in our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, session, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, remains for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, lasts for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, session

storefront_digest, unique token, indefinite, If the store has a password, this is used to determine if the current visitor has access.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: correct, amend, access, or delete any personal information we have about you, register a complaint, or simply want more information, contact us at support@happyflops.com.