Правила за възстановяване на суми

Refund

We process the order that is sent within 1–3 days, and the consumer can cancel the order before the regular delivery time, which is within 3 days.

• If the return is caused by the consumer, the consumer shall be responsible for the shipping costs. The specific fee shall be based on the express company you choose.

• If the goods received are damaged or incorrect due to our reasons, the consumer is not required to pay the shipping costs for this reason.

If a consumer cancels an order before the delivery date, and it falls within the time frame specified by the website for order cancellation, the order can be cancelled.

Our policy lasts 30 days after you receive the product. If 30 days have passed since you received your product, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. For a quick response and refund process, please leave a note with the payer's name, order number, email address, and reason for the return in the package. Do not return your purchase to the manufacturer.

We will refund to your original method of payment within 3 business days after we have received your refund request.

In some situations, only partial refunds are granted (if any).

• Any item not in its original condition, is damaged or missing parts for reasons outside of our control.

• Any item returned more than 30 days after delivery.

Contact us at support@happyflops.com  to start the refund process.

Return Address: CTR3-5A2602 UNIVERSAL TRADE ARBUTHNOT RD CENTRAL HONG KONG

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund has been accepted or declined.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Delayed or missing refunds (if any)

If you haven’t received a refund yet, please check your bank account first.

Then contact your credit card company, as it may take some time before your refund is officially released.

Contact your bank. There is often some processing time before a refund is released.

If you’ve done all of this and you still have not received your refund, please contact us at support@happyflops.com .

Replacement product (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@happyflops.com .

Delivery

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary, depending on where you live.

If you are shipping an item over 75 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Unclaimed packages

Unclaimed packages are not covered by the right of withdrawal. A fee will be charged for packages that are not collected. This corresponds to the costs we have incurred for shipping and handling.